While growing his building company over the years, Ward Russell’s philosophy has always been a customer-centric approach and that is engrained into the culture at Legacy Custom Homes. In its early years, Legacy was exclusively a high-end estate custom home builder focusing on the 1 Millon+ price range. During that time, systems were created in order to serve the most demanding clients requiring the highest level of service, detail, and documentation (see here for details).
Constantly assessing the market and adjusting our product, Legacy now serves all price ranges ranging from $200,000 townhomes up to $2 Million luxury homes. But, among all price points the same systems are in place in order to: remain attentive to the details, be diligent with documentation, and maintain the highest service level possible. This is how Legacy has maintained an impeccable reputation over the years.
Being one of the largest privately held Custom Home Builders in the area, it takes an experienced and dedicated staff to maintain the highest level of service. Legacy can say that 80% of the company has worked together for at least ten years while two staff members exceed 20 years of service!